Trust & safety
Someone says they work with RATELi CFI? Ask for their public ID and check it here before you share information or pay anything.
Every staff member and partner has a public verification ID such as RCFI-S-7K3P9Q (staff) or RCFI-P-4MWD2X (partner). It is public: it is not a password and cannot be used to sign in.
Secure · replies from our team by SMS and email
How can we help?
Choose an option below. For anything happening right now, report an incident. It is free and our team is alerted immediately.
Choose how you would like to reach us. For a new incident, reporting creates a ticket so nothing is lost.
Your report has been successfully received.
Ticket reference:
Please retain this reference for future communication.
This assistant routes your enquiry. It does not replace a formal ticket or professional advice.
Install the RATELi CFI app
Open it from your home screen like an app: report a case, track it and message your team in one tap.
On iPhone or iPad: tap Share in Safari, then Add to Home Screen.