Lost & Stolen Device Recovery

A lost or stolen phone, laptop or tablet is rarely just a lost device. It usually holds mobile money, banking apps, email, WhatsApp and work accounts, and whoever has it may try to use them within hours. We help you lock down what is on the device first, then work with you and the police on finding it and on any loss that follows.

The first hour matters

If your device has just been lost or stolen, do these now, then report it to us:

• Call your mobile network to block the SIM card, and ask for a replacement SIM on your own number.
• Call your mobile money provider and your bank to block access and stop transactions.
• Use Find My Device (Android) or Find My (Apple) from another device to lock it, and to erase it if you cannot get it back.
• Change the passwords of your email, WhatsApp, social media and banking apps, starting with your email.
• Report the theft at the nearest police station and keep the police reference number.
• Find the device's IMEI number on the box or the purchase receipt (on a working phone, dial *#06#).

How we help

We first secure your accounts and money, then preserve the evidence, then support the police and the network with what they need. If the device is recovered, we can examine it forensically to show what was accessed or changed while it was out of your hands.

What we do not do

We do not promise that a device will be found, we do not confront anyone, and we do not track a device or a person without the owner's consent. Physical recovery is a matter for the police; our role is to give them clear, lawful evidence and to protect you in the meantime.