Report an Incident or Case
Tell us what happened. Reporting is free, needs no account and creates a ticket our team reviews straight away. You only pay if you later choose an investigation or consultation.
Secure · replies from our team by SMS and email
How can we help?
Choose an option below. For anything happening right now, report an incident. It is free and our team is alerted immediately.
Choose how you would like to reach us. For a new incident, reporting creates a ticket so nothing is lost.
Your report has been successfully received.
Ticket reference:
Please retain this reference for future communication.
This assistant routes your enquiry. It does not replace a formal ticket or professional advice.
Install the RATELi CFI app
Open it from your home screen like an app: report a case, track it and message your team in one tap.
On iPhone or iPad: tap Share in Safari, then Add to Home Screen.